Do you recommend sedation?
No.
What is your policy on transporting certain breeds?
We will transport any breed as long as they are not prone to bite our drivers. Any pet showing aggression at pick up will be turned down for transport.
Are there any hidden fees?
NO.
How does the set up process work?
After you have received a quote from us and would like to set up transport, you are asked to go to our set up a transport page and fill in your information.
The week before your transport is to take place we will send you an email with additional information about your pets transport and also be requesting our contract form and medical release form be sent in at that time.
We will also send a email invoice from Pay Pal requesting your payment.
At the beginning of your estimated week of transport we will contact both the pick up and drop off locations with there estimated pick up and drop off day and the drivers time of arrival.
Do I need a crate?
No. We will supply the crate for your pets transport with no additional charge. We can not transport your crate due to lack of extra space.
How often will my pet be walked and exercised?
About every three to four hours our drivers stop and let each pet off individually for potty and walking breaks.
Small puppies that don't have all three sets of shots will not be allowed to touch the ground at anytime.
Adult dogs are walked individually.
How do I pay for my pets transport?
We accept payments with credit cards through Pay Pal. No personal check can be accepted.
Will my pet need a health certificate?
Yes, the USDA requires all pets need a Valid VET HEALTH CERTIFICATE.
Please make a copy of the pets health certificate. As well as a copy of the rabies vaccination for the drivers.
Send originals in an envelope with any additional paperwork that you would like the receiver to receive labeled with their name on it.
Can I send additional items with my pet?
Space is limited on the van. We cannot accept any large items. We can accept any items to send with your pet that will fit in a reusable shopping bag.
You are welcomed to send a blanket, a small chew toy, etc to go in their crate. Please note if you want these items to ride in the crate with your pet and they are soiled, our drivers will be removing them and disposing of them if necessary.
Do the drivers accept tips?
Yes, tips are greatly appreciated.
What states do you cover?
Contact us for state availability. State coverage varies depending upon weather conditions.
What do I need to supply for my pets transport?
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A copy of a valid health certificate.
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Thick padding for the crate, additional padding for longer transports.
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Enough food for transport labeled with your pets name and in a zip lock bag.
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A properly fitted collar.
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Cooling collar for summer months.
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Small bag of cat litter for cats being transported.
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Mail in our contract and emergency release form.
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Any paperwork for the receiver in a labeled envelope.
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All pets need to be treated for any parasites and bathed before the drivers arrive for the pickup.
Will my pet be fed during transport?
Yes, all pets will have water in their crates at all times. All pets are fed twice a day.
Is it possible for my pet to be the only one on board during his/her transport?
Yes, special pricing will apply. Contact us for a quote.
Can I contact the drivers during my pets transport?
Yes, although we ask that you limit your conversation time and actual calls. You will be given the drivers cell number before your transport week starts.
Why is padding so important?
Without padding for your pet to lay on inside their crate they could develop friction sores from rubbing back and forth on the bottom of the crate. We highly recommend sending extra padding as our drivers will dispose of soiled wet padding.
Do you pick up or deliver to airports?
No
Do drivers sleep in hotels and leave the pets on the van?
No.
Will my pet stay cool/warm?
Our vans are climate controlled throughout with heat and air.
How many drivers do you have?
There are two drivers per van at all times.
About your transport:
When you contact us you will get an estimated week of pick up for your pet. We will contact both the shipper as well as the receiver the day before our transport week starts with an estimated day of your pets pick up and delivery. At this time both parties will be given the drivers contact numbers. Your estimated pick up and drop off day is subject to change due to many factors that may happen along the route.
We contact both the shipper as well as the receiver about an hour before any pickup or delivery.
Our normal business hours consist of 24 hours a day. So both parties must be flexible and understanding about the pets day and time of pick up and drop off during the scheduled week. We try to only do pick up and drop offs between 6AM and 11PM as not to disturb anyone's sleep.
We are a 24 hour transport service with other customers during the transport so therefore we cannot guarantee a specific pick up or drop off time for your pet due to weather, road construction, emergency stops,etc. If you cannot work with these terms you may need to consider setting up a private transport. Please contact us for further details.
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